Find answers to common questions about Lumex Music
Click the "Add to Discord" button on our homepage. You'll be redirected to Discord's authorization page where you can select your server. Make sure you have administrator permissions on the server to add the bot.
Lumex Music supports multiple platforms including YouTube, Spotify, SoundCloud, Apple Music, and more. The exact platforms available depend on your plan. Check our pricing page for details on what's included in each tier.
Starter: Basic music commands, single server, YouTube support. Pro: Multiple servers, Spotify & SoundCloud, custom commands, priority support. Enterprise: Unlimited servers, all platforms, lossless audio, dedicated support, analytics.
Lumex Music offers premium paid plans. While we don't have a completely free tier, we provide flexible pricing starting at ₹30/month. Each plan comes with different features and capabilities tailored to your needs.
You can get support by joining our Discord server. Our support team is available 24/7 to help you with any issues or questions. Simply click "Join Discord Server" on our website and reach out in the support channel.
Lumex Music maintains a 99.9% uptime guarantee with enterprise-grade infrastructure. We work continuously to ensure your music bot is always available when you need it. Scheduled maintenance is communicated in advance.
Yes! On the Pro and Enterprise plans, you can customize the bot's prefix to anything you want. The Starter plan uses the default prefix. Custom configuration is available through your dashboard or by contacting support.
We offer a 7-day money-back guarantee on new subscriptions. If you're not satisfied with the service within your first week, contact our support team for a full refund. No questions asked.
Yes! The Pro plan allows up to 5 servers, and the Enterprise plan allows unlimited servers. Each server gets its own independent configuration and settings. The Starter plan is limited to 1 server.
If you cancel your subscription, you'll retain access to the bot's features for the remainder of your billing period. After that, you can continue using the bot but with limited features. Premium features will no longer be available.